Plecto incident

Issues with rendering widgets

Minor Resolved View vendor source →

Plecto experienced a minor incident on August 19, 2025 affecting Widget updates, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 09:53 AM UTC
Resolved
Aug 19, 2025, 02:01 PM UTC
Duration
4h 7m
Detected by Pingoru
Aug 19, 2025, 09:53 AM UTC

Affected components

Widget updates

Update timeline

  1. investigating Aug 19, 2025, 09:53 AM UTC

    Yesterday, we observed an increased amount of 502 errors on dashboards, which returned while rendering widgets. We deployed a fix yesterday evening, and the situation stabilized. However, today we are once again seeing rendering errors on widgets. Thank you for your patience while we are actively working on solving the issue

  2. monitoring Aug 19, 2025, 01:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 19, 2025, 02:01 PM UTC

    This incident has been resolved.