Plecto experienced a critical incident on January 18, 2024, lasting 20h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 18, 2024, 12:02 PM UTC
We are currently investigating why Enreach Leads import fails
- identified Jan 18, 2024, 12:09 PM UTC
We have identified the issue to be caused by incomplete responses coming from Enreach's API. We're reaching out to Enreach to work with them to mitigate the problem
- identified Jan 18, 2024, 02:59 PM UTC
Enreach has identified the issue and is working on a fix. It is expected to roll out later tonight
- monitoring Jan 18, 2024, 10:07 PM UTC
Enreach has deployed a fix, and the imports are now working. We continue to monitor the situation
- resolved Jan 19, 2024, 08:09 AM UTC
This incident has been resolved.