Plecto incident

Some integrations not importing new items

Major Resolved View vendor source →

Plecto experienced a major incident on February 2, 2024, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2024, 08:37 AM UTC
Resolved
Feb 02, 2024, 11:54 AM UTC
Duration
3h 17m
Detected by Pingoru
Feb 02, 2024, 08:37 AM UTC

Update timeline

  1. identified Feb 02, 2024, 08:37 AM UTC

    We are facing an issue where multiple integrations are not able to import new registrations. We are investigating how to best mitigate this issue. Sorry for the inconvenience. Some of the affected integrations are: * Close.com * Fenerum * OnlinePOS

  2. identified Feb 02, 2024, 09:17 AM UTC

    We have identifed a possible solution and are working on implementing it.

  3. identified Feb 02, 2024, 10:07 AM UTC

    We have a fix ready and are preparing the roll out

  4. identified Feb 02, 2024, 10:20 AM UTC

    We have deployed the fix and keep monitoring.

  5. resolved Feb 02, 2024, 11:54 AM UTC

    This incident has been resolved.