Playvox incident

Service Disruption

Critical Resolved View vendor source →

Playvox experienced a critical incident on August 30, 2018 affecting Application/Platform, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2018, 10:30 PM UTC
Resolved
Aug 31, 2018, 12:50 AM UTC
Duration
2h 19m
Detected by Pingoru
Aug 30, 2018, 10:30 PM UTC

Affected components

Application/Platform

Update timeline

  1. investigating Aug 31, 2018, 12:10 AM UTC

    We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution.

  2. resolved Aug 31, 2018, 12:50 AM UTC

    Service is accessible and all customers should be able to connect again. Our cloud provider has informed us that a DDoS attack against their infrastructure (where our server resides) occurred and has been mitigated. We keep monitoring the situation.