Playvox incident

Latency issues

Minor Resolved View vendor source →

Playvox experienced a minor incident on December 6, 2018 affecting Application/Platform, lasting 5h. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2018, 01:40 PM UTC
Resolved
Dec 06, 2018, 06:41 PM UTC
Duration
5h
Detected by Pingoru
Dec 06, 2018, 01:40 PM UTC

Affected components

Application/Platform

Update timeline

  1. investigating Dec 06, 2018, 01:40 PM UTC

    We're investigating a problem causing latency when accessing the platform. We hope to have an update shortly.

  2. investigating Dec 06, 2018, 03:32 PM UTC

    We are still working on the latency issues. Our apologies for the disruption, we're working to address this as quickly as we can.

  3. monitoring Dec 06, 2018, 04:53 PM UTC

    We're happy to report that access to the application is working normally. We keep monitoring the situation. Thanks for your patience while we solved this.

  4. resolved Dec 06, 2018, 07:41 PM UTC

    Latency and timeouts have returned to normal levels but we are continuing to monitor and diagnose this issue. Thank you for your patience.