Playvox experienced a minor incident on April 7, 2020 affecting Application/Platform, lasting 7h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 07, 2020, 02:01 PM UTC
We're investigating issues with degraded performance. We will keep you posted as soon as we have more information. We're sorry for the disruption.
- investigating Apr 07, 2020, 03:53 PM UTC
Some customers are still reporting latency issues. We're deactivating real-time notifications as it is producing lots of timeouts. We'll be back with more updates soon.
- monitoring Apr 07, 2020, 04:26 PM UTC
We're seeing some signs of recovery, real-time notifications are still disabled. We're monitoring and we'll report back once we have an update to share.
- monitoring Apr 07, 2020, 09:15 PM UTC
We’ve identified and updated a service causing loading issues. Please let us know if you experience additional issues.
- resolved Apr 07, 2020, 09:51 PM UTC
We're back in normal operation. Apologies for the inconvenience. If you’re still running into any issues, please reach out to us at [email protected]