Playvox incident

Google SSO authentication issues

Notice Resolved View vendor source →

Playvox experienced a notice incident on April 21, 2020 affecting Application/Platform, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2020, 02:39 PM UTC
Resolved
Apr 21, 2020, 03:19 PM UTC
Duration
40m
Detected by Pingoru
Apr 21, 2020, 02:39 PM UTC

Affected components

Application/Platform

Update timeline

  1. investigating Apr 21, 2020, 02:39 PM UTC

    We received reports that some customers are not being able to log in using their Google Account. We applied a fix to address the Google authentication changes in their service. Access to Playvox using Playvox credentials was not affected. Please reach us to [email protected] if you still have issues.

  2. resolved Apr 21, 2020, 03:19 PM UTC

    We received confirmation that affected customers are now able to log in using their Google accounts. Please let us know reaching out to [email protected] in case you still have issues.