Playvox experienced a minor incident on July 13, 2021 affecting Application/Platform and Freshdesk and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2021, 07:52 PM UTC
We have reports that some customers are experiencing slow responses in loading interaction in Playvox. We are investigating, and we'll be back with an update as soon as we have more information. Thank you for bearing with us.
- investigating Jul 13, 2021, 08:03 PM UTC
We are continuing to investigate this issue.
- identified Jul 13, 2021, 08:16 PM UTC
We have identified that a partial outage in our database provider is generating latency and failure on some of our processes. We will get back as soon as we have more information.
- monitoring Jul 13, 2021, 08:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2021, 09:00 PM UTC
The latency loading interactions and uploading files via FTP are now resolved. Thank you very much for bearing with us on this, and if you're still encountering any trouble, let us know at [email protected].