Playvox experienced a minor incident on December 7, 2021 affecting Application/Platform and Playvox API, lasting 4h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 07, 2021, 05:37 PM UTC
Due to some issues with AWS in the US-EAST-1 Region, our customers may experience latency and longer loading time, for more detailed updates you may wish to check https://status.aws.amazon.com/
- identified Dec 07, 2021, 05:38 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 07, 2021, 06:19 PM UTC
We continue to investigate the ongoing issues with our application. We'll follow up when we have more information Thanks for bearing with us.
- identified Dec 07, 2021, 08:06 PM UTC
We are still working on a fix, for more detailed information we invite you to check: https://status.aws.amazon.com/
- identified Dec 07, 2021, 09:08 PM UTC
We are continuing to experience issues with customers instances hosted in USA, latency and application slow response is expected. Our engineering team is working on a plan to restore functionality. We have identified the cause of the incident is due to some issues with AWS. We will post regular updates once we get more information
- monitoring Dec 07, 2021, 11:33 PM UTC
AWS has mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. They are seeing improvement in availability across most AWS services. We are seeing a significant recovery of our services, with the exception of the Learning module and some actions that involved attachment uploading. Quality, Community, Performance, Coaching, Insights should be working as usual. If you still facing the issue Please, cache and cookies for the last 24h and do a hard refresh (Control + Shift + R) and the pages will load as expected. We are still working to be 100% operational and will post more information shortly
- monitoring Dec 07, 2021, 11:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 08, 2021, 02:03 AM UTC
With the network issues resolved from AWS, all our services are fully functional, We will continue to monitor to ensure all functionality has been fully restored. If you have any issues, do not hesitate to contact our support team at: [email protected]