Playvox experienced a minor incident on August 24, 2022 affecting Application/Platform, lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2022, 11:31 PM UTC
Due to some issues with AWS, our customers may experience longer loading time, for more detailed updates you may wish to check: https://health.aws.amazon.com/health/status Our engineering team is working with the provider to be 100% operational
- investigating Aug 25, 2022, 12:20 AM UTC
We are still working to be 100% operational and will post more information shortly
- investigating Aug 25, 2022, 02:15 AM UTC
We are continuing to experience issues with customer instances hosted in USA, application slow response is expected. Our engineering team is working on a plan to restore functionality.
- identified Aug 25, 2022, 02:54 AM UTC
We have seen significant improvement in the services . We will continue monitoring and working on a permanent fix as quickly as we can.
- monitoring Aug 25, 2022, 04:08 AM UTC
The service has returned to normal levels but we are continuing to monitor the incident, please let us know by reaching out to [email protected] in case you still have issues.
- resolved Aug 25, 2022, 05:41 AM UTC
This incident has been resolved. Please contact [email protected] if you have any questions or need further assistance. We apologize for the inconvenience and appreciate your understanding.