Playvox incident
Investigating degraded performance in the QA Module
Playvox experienced a minor incident on March 3, 2023 affecting Application/Platform, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2023, 05:58 PM UTC
We’re currently experiencing degraded performance with the Quality module. Our team is investigating the issue. Next update in 30 minutes.
- monitoring Mar 03, 2023, 06:08 PM UTC
The performance seems to be restored. We're monitoring our servers and will report back in 30 minutes.
- investigating Mar 03, 2023, 06:53 PM UTC
We continue to investigate and monitor the performance in the QA Module. We will report back in 30 minutes.
- investigating Mar 03, 2023, 08:19 PM UTC
We're still investigating a degraded performance in the QA module and will report back in one hour. We Appreciate your patience.
- resolved Mar 03, 2023, 09:08 PM UTC
We have resolved the issue and all services have been restored to their normal operation. Our team has worked hard to identify and address the root cause of the problem, and we will continue to monitor the situation closely to ensure that everything remains stable. If you have any questions or concerns, please don't hesitate to contact us. We value your feedback and appreciate your patience during this time.