Playvox experienced a minor incident on August 6, 2021 affecting Application/Platform, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2021, 08:26 AM UTC
We have a few customers reporting an issue while submitting an evaluation. We're currently investigating the issue. We'll update the status here as soon as we have more information. We're truly sorry about that.
- identified Aug 06, 2021, 09:36 AM UTC
We have identified the root cause of the issue and we're working to resolve it. We will get back as soon as we have more information.
- identified Aug 06, 2021, 11:06 AM UTC
We've started to release a fix for this issue and it may take an hour to full resolution. We appreciate your patience and understanding.
- monitoring Aug 06, 2021, 12:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2021, 12:34 PM UTC
The fix for this issue has been completed and any evaluation submitted from now on will have the correct calculation. Thank you very much for bearing with us on this, and if you're still encountering any trouble, let us know at [email protected].