Playvox experienced a minor incident on May 13, 2022 affecting Application/Platform and SFTP Files, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 13, 2022, 02:07 PM UTC
We are currently experiencing issues with our SFTP performance server, some uploads will remain pending. Our team is currently working on a fix for this issue
- identified May 13, 2022, 05:02 PM UTC
The site might experience slowness as an error was found within our database and one of the internal applications. We are currently working to fix your experience.
- identified May 13, 2022, 05:38 PM UTC
We are continuing to work on a fix for this issue.
- identified May 13, 2022, 06:16 PM UTC
We have published a fix for the latency in the platform, and we're monitoring the overall performance. The incident with the FTP remains open. Thank you very much for bearing with us on this. We will continue to update the status here.
- identified May 13, 2022, 08:45 PM UTC
We're still working on resolving the issue with the FTP server. We're truly sorry about that. We’ll keep you posted as soon as we have an update.
- identified May 14, 2022, 12:10 AM UTC
We're still working on resolving the issue with the FTP server, We will continue to update the status here.
- identified May 14, 2022, 02:10 PM UTC
We are truly sorry for the inconvenience with the FTP service. Our engineering team already has a plan to fix it, and it will be released soon; we will keep you posted here.
- identified May 14, 2022, 05:59 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 14, 2022, 06:01 PM UTC
We have just deployed a fix for this issue, all the pending files have been processed. We continue to monitor the server's performance.
- resolved May 14, 2022, 06:34 PM UTC
We're back in normal operation. Thank you very much for bearing with us on this, and if you're still encountering any trouble, let us know at [email protected].