PlanTools experienced a critical incident on June 11, 2020 affecting PlanTools and Reports and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
PlanToolsReportsClient Resource Center
Update timeline
- investigating Jun 11, 2020, 11:35 AM UTC
We are currently experiencing a networking issue with our hosting provider. Our engineers are troubleshooting this issue.
- identified Jun 11, 2020, 11:40 AM UTC
Our Engineers have identified routing / protocol issues which are impacting Internet services with our hosting provider. The Engineering team is actively engaged and working to resolve the issue as quickly as possible.
- monitoring Jun 11, 2020, 11:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2020, 11:50 AM UTC
This incident has been resolved.