PlanPro experienced a critical incident on May 27, 2026 affecting Web, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Web
Update timeline
- investigating May 27, 2026, 12:54 PM UTC
Investigating We are currently investigating an issue affecting the availability of iDocs. Our technical team is working to identify the cause and restore service as quickly as possible.
- investigating May 27, 2026, 01:02 PM UTC
We have identified the issue affecting PlanPro and are actively working on implementing a resolution. We will continue to provide updates as progress is made.
- monitoring May 27, 2026, 01:02 PM UTC
A fix has been implemented for the PlanPro issue, and services are recovering. We are currently monitoring the environment to ensure the platform remains stable and fully operational.
- resolved May 27, 2026, 01:28 PM UTC
This incident has been resolved.