Planful incident

Performance issues on P4M environment.

Major Resolved View vendor source →

Planful experienced a major incident on April 5, 2024 affecting US Prod and EU Prod, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2024, 01:01 AM UTC
Resolved
Apr 05, 2024, 03:50 AM UTC
Duration
2h 48m
Detected by Pingoru
Apr 05, 2024, 01:01 AM UTC

Affected components

US ProdEU Prod

Update timeline

  1. investigating Apr 05, 2024, 01:01 AM UTC

    Our monitoring system has generated an alert on Planful US & EU P4M environment, issues accessing the manage button customers might see degraded performance. Our operations team is actively working on the issue towards resolution. We will keep you posted.

  2. investigating Apr 05, 2024, 01:32 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 05, 2024, 03:50 AM UTC

    This incident has been resolved.