Planful experienced a major incident on November 28, 2023 affecting NA10, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
NA10
Update timeline
- investigating Nov 28, 2023, 05:44 AM UTC
Our monitoring system has generated an alert with one of the database servers in NA10 “https://na10.planful.com” environment. We will be performing an emergency maintenance could potentially impact your service for 10 min . We will keep you posted with an update.
- monitoring Nov 28, 2023, 05:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 28, 2023, 05:56 AM UTC
This incident has been resolved.