Planful experienced a critical incident on December 20, 2023 affecting NA02DYN, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
NA02DYN
Update timeline
- investigating Dec 20, 2023, 01:28 AM UTC
Our monitoring system has generated an alert on the NA02DYN environment and currently, the site ‘https://na02dyn.planful.com’ is intermittently not accessible for some customers. Our operations team is actively working on the issue toward resolution. We will keep you posted.
- identified Dec 20, 2023, 01:29 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 20, 2023, 01:41 AM UTC
This incident has been resolved.