Planful incident

Issues with PFM US PROD Site

Major Resolved View vendor source →

Planful experienced a major incident on December 13, 2024 affecting US Prod, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 02:08 AM UTC
Resolved
Dec 13, 2024, 03:55 AM UTC
Duration
1h 46m
Detected by Pingoru
Dec 13, 2024, 02:08 AM UTC

Affected components

US Prod

Update timeline

  1. investigating Dec 13, 2024, 02:08 AM UTC

    Our monitoring system has generated an alert on PFM US PROD site https://us.plannuh.com/ users may face issues in login. Our operations team is actively working on the issue. We will keep you posted.

  2. identified Dec 13, 2024, 03:05 AM UTC

    We are still working with our vendor AWS to resolve the issue. Will keep you posted.

  3. resolved Dec 13, 2024, 03:55 AM UTC

    This incident has been resolved.