PlanetScale experienced a minor incident on July 21, 2026 affecting Query Insights, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 06:29 PM UTC
Status: Investigating Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the Insights issue. Affected components Query Insights (Degraded performance)
- identified Jul 20, 2026, 07:00 PM UTC
Status: Identified We have identified the cause of reduced Query Insights metrics reporting and are working on remediations. Affected components Query Insights (Degraded performance)
- identified Jul 20, 2026, 07:31 PM UTC
Status: Identified We are continuing to work towards remediation. Affected components Query Insights (Degraded performance)
- identified Jul 20, 2026, 08:02 PM UTC
Status: Identified We have temporarily disabled Query Insights in Postgres development branches to relieve an overloaded component in the Query Insights processing pipeline. We are working to restore Query Insights to all branches as quickly as possible. Affected components Query Insights (Degraded performance)
- identified Jul 20, 2026, 08:37 PM UTC
Status: Identified We are seeing recovery of Query Insights across all branches, except for Postgres development branches which where we disabled Query Insights to relieve pressure on an overloaded component. We are working to restore Query Insights to development branches as quickly as possible. Affected components Query Insights (Degraded performance)
- identified Jul 20, 2026, 09:32 PM UTC
Status: Identified Query Insights is recovered across all branches except for Postgres development branches, where recovery is happening gradually. We are working to accelerate recovery of Query Insights Postgres development branches. Affected components Query Insights (Degraded performance)
- monitoring Jul 20, 2026, 10:06 PM UTC
Status: Monitoring Query Insights is gradually recovering across all Postgres development branches. Affected components Query Insights (Degraded performance)
- resolved Jul 21, 2026, 03:18 PM UTC
Status: Resolved Query Insights functionality is restored on all Postgres development branches. Affected components Query Insights (Operational)