Plainly experienced a minor incident on July 23, 2025 affecting Integrations, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2025, 07:31 AM UTC
We’re currently experiencing issues with our integrations caused by an error in rendered video file processing. Our team is actively working with the integration service provider to identify and resolve the root cause. We’ll share updates as soon as we have more information.
- investigating Jul 23, 2025, 08:03 AM UTC
Upon further investigation, we’ve identified that the video processing error may have affected some users and integrations intermittently over the past few days, not just during the current incident window. We are expanding our diagnostics and continuing to work closely with the integration provider to ensure a complete resolution.
- identified Jul 23, 2025, 10:23 AM UTC
The integration service provider has identified the root cause of the issue. While the permanent fix is still pending deployment, we’ve implemented temporary measures that have improved overall system stability in the meantime. We’re continuing to monitor performance closely and will share another update once the fix is fully rolled out.
- monitoring Jul 23, 2025, 12:28 PM UTC
The integration service provider has deployed the fix, and the issue has now been resolved. All affected integrations are functioning normally. We will continue to monitor the system to ensure ongoing stability.
- monitoring Jul 23, 2025, 12:54 PM UTC
Although a fix was deployed by the integration service provider, it has proven to be insufficient. We are still seeing degraded system performance, and some integrations continue to be affected. We’re actively collaborating with the provider on a more robust solution and will share further updates as progress is made.
- monitoring Jul 23, 2025, 03:00 PM UTC
System performance is gradually stabilizing, and error rates have begun to decrease. We continue to monitor the situation closely in collaboration with the integration service provider to ensure full recovery and long-term stability.
- monitoring Jul 24, 2025, 10:01 AM UTC
While the immediate issue has been resolved, the incident remains open as we work on strengthening our monitoring systems. We're actively improving detection and alerting for integration-related errors to ensure we can respond faster in the future. System performance remains stable, and we’ll provide another update once these improvements are fully implemented.
- resolved Jul 24, 2025, 01:27 PM UTC
The issue impacting integrations has been fully resolved. All systems are operating normally and integrations are working as expected. To improve our response and transparency in the future, we are taking the following actions: - Improving monitoring to detect integration errors earlier. - Implementing user notifications to alert when their integrations encounter issues. We’ll continue to monitor the system to ensure ongoing stability. Thank you for your patience during this incident.