Plainly experienced a minor incident on February 11, 2026 affecting API, lasting 23h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 11, 2026, 04:36 PM UTC
We are currently experiencing delays in retries for render webhook calls that do not return a successful response. While retries normally occur every 15 minutes, the retry interval is not guaranteed at this time. During this incident, the retry interval may be extended to up to 3 hours. We are actively working to restore the standard retry schedule.
- identified Feb 11, 2026, 05:46 PM UTC
We have identified the issue. We will move webhook retries to an exponential backoff strategy to ensure more reliable retry behavior.
- identified Feb 12, 2026, 01:43 PM UTC
The fix has been implemented and tested in the staging environment. It will be deployed to production later today as part of a new release.
- resolved Feb 12, 2026, 03:46 PM UTC
The issue has been resolved. Webhook retries are now functioning normally and use exponential backoff delays.