Plainly experienced a minor incident on April 22, 2026 affecting Web application, lasting 18h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2026, 06:44 PM UTC
Web app is currently unreachable due to a communication failure between our GCP cluster and our authentication provider. We are actively investigating and will provide an update shortly.
- investigating Apr 22, 2026, 06:57 PM UTC
The issue has been identified as a temporary problem on Google Cloud Platform affecting communication between our cluster and authentication provider. Service has been restored and we are continuing to monitor for stability.
- monitoring Apr 22, 2026, 07:01 PM UTC
After further investigation, we have confirmed that API users were not affected at any point during this incident. Impact was limited to web app access only. We continue to monitor.
- resolved Apr 23, 2026, 01:19 PM UTC
Issue resolved.