PlainID incident

Test Incident - Login to PAP is not possible

Critical Resolved View vendor source →

PlainID experienced a critical incident on September 28, 2023, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2023, 04:39 PM UTC
Resolved
Sep 28, 2023, 04:45 PM UTC
Duration
6m
Detected by Pingoru
Sep 28, 2023, 04:39 PM UTC

Update timeline

  1. investigating Sep 28, 2023, 04:39 PM UTC

    We are currently investigating the issue with our internal teams. Will keep you updated every 1 hour.

  2. investigating Sep 28, 2023, 04:42 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 28, 2023, 04:44 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 28, 2023, 04:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 28, 2023, 04:45 PM UTC

    This incident has been resolved.

  6. postmortem Sep 28, 2023, 04:50 PM UTC

    RCA: We found n issue on AWS side of things which affected all the tenants of the US region.