Plain experienced a minor incident on July 28, 2026 affecting Sidekick, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 28, 2026, 10:04 AM UTC
Status: Identified Workflows that include steps that interact with Sidekick are currently not running. We have identified the issue and are working on a fix. Affected components Sidekick (Full outage)
- identified Jul 28, 2026, 10:07 AM UTC
Status: Identified Sidekick conversations generally are unaffected, only workflow steps that run a Sidekick conversation in the background are impacted. Affected components Sidekick (Partial outage)
- monitoring Jul 28, 2026, 10:24 AM UTC
Status: Monitoring The fix has been deployed and we are monitoring the situation. Affected components Sidekick (Partial outage)
- resolved Jul 28, 2026, 10:34 AM UTC
Status: Resolved The fix has been confirmed working, sidekick discussions in workflows should be running as expected again. Please don't hesitate to reach out to us if you are still experiencing any unexpected behavior. Affected components Sidekick (Operational)