Plain experienced a minor incident on July 28, 2026 affecting Sidekick, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2026, 03:23 PM UTC
Status: Investigating We are investigating an issue affecting Sidekick's ability to search and query codebases (GitHub repositories). Sidekick responses that rely on code lookups may be incomplete or return errors. Affected components Sidekick (Degraded performance)
- identified Jul 28, 2026, 03:25 PM UTC
Status: Identified We have identified the root cause (a misprovisionment of the Sidekick agent environment) and a fix is currently being deployed. We will post an update once service is restored. Affected components Sidekick (Degraded performance)
- identified Jul 28, 2026, 03:48 PM UTC
Status: Identified We have identified the root cause and a corrected build is now being deployed to production. Sidekick's codebase query functionality should be restored shortly. We will confirm once the deployment is complete. Affected components Sidekick (Degraded performance)
- resolved Jul 28, 2026, 03:56 PM UTC
Status: Resolved Sidekick's GitHub/codebase query functionality has been fully restored. We rebuilt and redeployed the affected agent environment using the correct provisioning process. All codebase queries are working normally across all workspaces. We apologize for the disruption. Affected components Sidekick (Operational)