Plain experienced a minor incident on July 30, 2026 affecting app.plain.com, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 10:01 AM UTC
Status: Investigating We're currently investigating an issue affecting Reporting in Plain. Reporting data may appear stale or incomplete for activity after approximately 06:17 UTC this morning. All other Plain features are working normally, including thread management, messaging, and integrations. Our team has identified the source of the issue and is actively working to resolve it. We'll share an update as soon as data has been restored to normal. Sorry for the disruption. Affected components app.plain.com (Degraded performance)
- identified Jul 30, 2026, 10:26 AM UTC
Status: Identified We've identified the cause of the reporting delay. It's related to a third-party service we use for data processing, and we're in contact with their team now. Reporting data may still show stale figures for activity after 06:17 UTC this morning. Everything else in Plain is working normally. We'll post another update once we have a fix or a clearer timeline. Affected components app.plain.com (Degraded performance)
- monitoring Jul 30, 2026, 11:15 AM UTC
Status: Monitoring A fix is being applied for the reporting delay we flagged earlier today. We're keeping an eye on things to confirm data is processing normally again. If you're still seeing stale figures for activity after 06:17 UTC this morning, that should clear up shortly. We'll post a final update once everything is back to normal. Affected components app.plain.com (Degraded performance)
- resolved Jul 30, 2026, 11:43 AM UTC
Status: Resolved Reporting is back to normal. The issue affecting data processing has been fixed and we've confirmed reports are up to date again. Sorry for the disruption today. Affected components app.plain.com (Operational)