Plain experienced a minor incident on August 20, 2026, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 20, 2026, 11:25 AM UTC
Status: Investigating We’re investigating delays affecting CRM and data source syncs (Salesforce, HubSpot, and others) where imports may take significantly longer than usual to complete. No data is lost and syncs will catch up once resolved. We’ll provide an update shortly.
- identified Aug 20, 2026, 12:17 PM UTC
Status: Identified We’ve identified the cause: a large data sync from one integration has backed up our import processing queue, delaying CRM and data source syncs across some workspaces. We’re working to clear the backlog and expect syncs to catch up progressively
- resolved Aug 20, 2026, 03:16 PM UTC
Status: Resolved The backlog has cleared. The CRM sync is operating at normal capacity again.