Plain experienced a minor incident on August 27, 2026 affecting app.plain.com, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 12:31 PM UTC
Status: Investigating We are currently investigating an issue where snoozed threads are not being returned to the inbox at the expected time. Our team is actively looking into the root cause. We will provide another update shortly. Affected components app.plain.com (Degraded performance)
- resolved Aug 27, 2026, 12:51 PM UTC
Status: Resolved This incident has been resolved. Snoozed threads that were delayed during this window are now being processed and returned to inboxes automatically. Root cause: A recent service migration introduced a permission boundary issue that prevented the un-snoozing process from running. No data was lost. We apologize for the disruption. Affected components app.plain.com (Operational)