Plain experienced a minor incident on September 10, 2026 affecting Webhooks, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 10:12 AM UTC
Status: Investigating We are investigating an issue causing delays in webhook delivery. Some webhook events may be delivered later than expected or, in limited cases, not delivered at all.
- monitoring Sep 10, 2026, 10:36 AM UTC
Status: Monitoring We have identified the cause of the webhook delivery delays. A brief infrastructure disruption between 08:31 and 08:44 UTC caused a backlog of webhook events to build up. The disruption has resolved and our systems are actively processing the backlog.
- resolved Sep 10, 2026, 10:59 AM UTC
Status: Resolved The webhook delivery backlog has cleared and all systems are operating normally. Webhook events are being delivered in real time. Affected components Webhooks (Operational)