Plain experienced a minor incident on September 18, 2026, lasting –. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 18, 2026, 03:56 PM UTC
Status: Resolved Between 15:40 UTC and 15:55 UTC, we experienced a transient degraded performance on some of our internal services which impacted different components of Plain. This issue is now resolved. • app.plain.com, GraphQL (HTTP): Snoozing wasn't working. • Webhooks: Couldn't be sent during this period of time. Delayed for a minute. • Channels > Slack: Couldn't process inbound messages. Delayed for a minute. • Channels > Email: Couldn't send outbound messages. Delayed for a minute, and we've observed some duplicate sends. Inbound emails couldn't be processed for five minutes either. • Sidekick: Couldn't process messages. Delayed for a minute. No customer communications have been lost.