Placements experienced a major incident on October 20, 2025 affecting api.placements.io and app.placements.io, lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 04:36 PM UTC
Upstream issues with AWS are affecting Placements.io operations. We are seeing intermittent issues, especially with write operations. AWS incident status is available here: https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 06:52 PM UTC
Our database continues to be in a readonly state. Amazon has deployed mitigations that are starting to improve connectivity issues. We continue to monitor on our side and will update when we see some improvements. The root incident status is here: https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 08:14 PM UTC
AWS has deployed their fix and continues to see improvements. We are working with our infrastructure provider to get our primary database back to fully operational - it remains in readonly mode for now. There is a backlog of recoveries on ongoing, and it's unclear how long it will take to process ours. AWS incident status is available here: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 08:27 PM UTC
Our primary database is recovered and fully operational. Updates to the platform can resume. We continue to monitor all areas of the application and will give the all clear once we are confident the issue is permanently resolved - and once AWS has given the all clear.
- monitoring Oct 20, 2025, 09:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 10:56 PM UTC
The incident is resolved in upstream service providers.