Pitcher Outage History

Pitcher had 2 outages in the last 2 years totaling 6h 43m of downtime — averaging 0.1 incidents per month.

There were 2 Pitcher outages since August 7, 2024 totaling 6h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pitcher.com

Minor December 17, 2025

Pitcher Admin - File Editing Functionality Degraded

Detected by Pingoru: Dec 17, 2025, 09:52 AM UTC
Resolved: Dec 17, 2025, 02:06 PM UTC
Duration: 4h 14m

Affected: Pitcher ADMIN

Timeline · 4 updates

investigating Dec 17, 2025, 09:52 AM UTC

We are currently investigating an issue affecting Pitcher Admin where thumbnails and UI editor tabs fail to load after file upload or edit. Our team is actively working to identify and resolve the problem. We will provide updates as more information becomes available.
identified Dec 17, 2025, 02:02 PM UTC

The issue has been identified and a fix is being implemented.
identified Dec 17, 2025, 02:04 PM UTC

We are continuing to work on a fix for this issue.
resolved Dec 17, 2025, 02:06 PM UTC

This incident is fully resolved.

Read the full incident report →

Minor August 7, 2024

Enhanced PDF Support in Impact 2.85.944

Detected by Pingoru: Aug 07, 2024, 05:08 PM UTC
Resolved: Aug 07, 2024, 07:38 PM UTC
Duration: 2h 29m

Affected: Pitcher IMPACT

Timeline · 3 updates

identified Aug 07, 2024, 05:08 PM UTC

We have identified an issue with Enhanced PDF Support in Impact 2.85.944 and we have already implemented a fix. Problem only affects PDFs with Hotspots embedded. Fixed application is currently waiting for review by Apple. We have paused the phased rollout at 5%. If you use enhanced PDFs please do not auto update the application until the next version is released.
identified Aug 07, 2024, 05:48 PM UTC

We have submitted version 2.85.955 for review to Apple. It should be released within the next 24 hours.
resolved Aug 07, 2024, 07:38 PM UTC

version 2.85.955 is available for download.

Read the full incident report →