Pitcher incident

Enhanced PDF Support in Impact 2.85.944

Minor Resolved View vendor source →

Pitcher experienced a minor incident on August 7, 2024 affecting Pitcher IMPACT, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2024, 05:08 PM UTC
Resolved
Aug 07, 2024, 07:38 PM UTC
Duration
2h 29m
Detected by Pingoru
Aug 07, 2024, 05:08 PM UTC

Affected components

Pitcher IMPACT

Update timeline

  1. identified Aug 07, 2024, 05:08 PM UTC

    We have identified an issue with Enhanced PDF Support in Impact 2.85.944 and we have already implemented a fix. Problem only affects PDFs with Hotspots embedded. Fixed application is currently waiting for review by Apple. We have paused the phased rollout at 5%. If you use enhanced PDFs please do not auto update the application until the next version is released.

  2. identified Aug 07, 2024, 05:48 PM UTC

    We have submitted version 2.85.955 for review to Apple. It should be released within the next 24 hours.

  3. resolved Aug 07, 2024, 07:38 PM UTC

    version 2.85.955 is available for download.