Pipe17 incident
Authentication and Login Issues due to AWS US-East-1 Outage
Pipe17 experienced a minor incident on October 20, 2025 affecting Management Portal, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 08:11 AM UTC
We are currently investigating issues with users being unable to log in to the Pipe17 UI. This is caused by our authentication service being impacted by an ongoing regional incident affecting Amazon Web Services (AWS) US-East-1. While this is affecting access to the Pipe17 web application, backend operations remain fully functional. All automation, order flows, and integrations continue to operate without disruption. Our engineering team is closely monitoring the AWS incident and will provide updates as soon as more information becomes available. Thank you for your understanding and patience as we work through this external service disruption.
- resolved Oct 20, 2025, 09:55 AM UTC
The issue is resolved now. Pipe17 Web Application (UI) is fully operational.