Certain letters to Switzerland wrongly declared as undeliverable

Update timeline

1. resolved Aug 08, 2024, 06:49 AM UTC

   The Swiss National Post has confirmed that in June they had been migrating certain customers to new internal systems regarding tracking, where manual mistakes were made which lead to wrong mapping of certain statuses and events and therefore informed customers of undeliverable letters even if this was not the case. They recognised this problem themselves and reverted the affected customers (including us) back to the old tracking system later in June, which explains why only a few letters mid of June were affected. Since then we have not seen any indication of this wrong behaviour anymore. The Swiss National Post has not been able to provide an explanation why this information took over 6 weeks to reach us, and we are in the process to analyse this communication breakdown with them in more detail to prevent such long issue resolve waiting times in the future. We apologise for the inconvenience that this mistake of our supplier caused.