US Platform recovered
Timeline · 1 update
- resolved Jun 09, 2026, 05:36 PM UTC
US Platform recovered
Pimberly Outage History
Pimberly is up right nowPimberly had 6 outages in the last 2 years totaling 5h 49m of downtime — averaging 0.2 incidents per month.
There were 6 Pimberly outages since October 29, 2024 totaling 5h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.
Marketing Website recovered
Timeline · 1 update
- investigating Jun 03, 2026, 02:21 PM UTC
Marketing Website went down
EU Platform recovered
Timeline · 1 update
- investigating May 27, 2026, 07:53 AM UTC
EU Platform went down
Intermittent login issues a...
Affected: EU Web App
Timeline · 2 updates
- investigating Jan 29, 2025, 09:32 AM UTC
We're aware that some users are experiencing intermittent issues when attempting to log into Pimberly at indigo.pimberly.com and next.pimberly.com. Our engineering team is actively investigating this issue, including whether it is related to wider reports of current disruptions to Amazon Web Services (AWS). Scheduled feeds and channels and the Pimberly API are not affected by this issue. We are treating this matter as a priority and will provide updates as more information becomes available.
- resolved Jan 29, 2025, 11:23 AM UTC
Amazon has identified the root cause of the issue and are putting mitigations in place as they work towards a full recovery. Since we redeployed our CloudFront distribution, we've continued to monitor the application and we're no longer seeing the errors that were occurring earlier. Any users who are still seeing errors should clear their browser cache before trying again. For further assistance, please contact our support team via help.pimberly.com or [email protected].
Increase in queueing channe...
Affected: Services (Export Service)
Timeline · 1 update
- resolved Nov 05, 2024, 08:50 AM UTC
Update: 11:46am Our development team has released a fix for this issue and jobs are being processed. Jobs will still queue until the backlog is cleared We're currently investigating delays to channel execution caused by a queue that has developed overnight. Our engineering team is working to resolve the issue as a priority. Admin users can see their queued jobs by going to Admin > Running Jobs. We will provide further updates as the issue is resolved.
Heavy Database Load
Affected: EU Web AppServices (Import Service)Services (Export Service)Services (Batch Service)Services (Image Service)
Timeline · 2 updates
- investigating Oct 29, 2024, 11:26 AM UTC
We are currently experiencing high database loads on our Pimberly platform, which may be causing slower than usual performance or occasional errors. We apologize for the inconvenience this may cause and want to assure you that we are actively investigating the issue with our development team. Our top priority is ensuring the stability and reliability of your Pimberly experience, and we are working diligently to identify the root cause of this issue and implement a solution as soon as possible. In the meantime, please be aware that some features or functionality may be temporarily unavailable. We will provide updates on our progress and notify you once the issue has been resolved. Thank you for your patience and understanding. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].
- resolved Oct 29, 2024, 03:24 PM UTC
Database load is now returning to normal. We'll continue to monitor and make further adjustments and modifications to ensure a stable and reliable platform. Thank you for your patience while we investigated and resolved this issue.