Phrase Outage History

Phrase partial outage · 1 active incident View live status →

Phrase had 51 outages in the last 2 years totaling 30h 55m of downtime — averaging 2.1 incidents per month.

There were 51 Phrase outages since August 14, 2024 totaling 30h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.phrase.com

Minor April 23, 2025

Degraded Performance of CAT Web Editor Component

Detected by Pingoru
Apr 23, 2025, 04:47 AM UTC
Resolved
Apr 23, 2025, 07:03 AM UTC
Duration
2h 16m
Affected: CAT web editor
Timeline · 5 updates
  1. investigating Apr 23, 2025, 04:47 AM UTC

    Users based in Asia reported issues with CAT web editor. Our engineering team is investigating the issue.

  2. investigating Apr 23, 2025, 05:31 AM UTC

    We are continuing to investigate the issue.

  3. identified Apr 23, 2025, 05:56 AM UTC

    The team found an issue in the index configuration of the database, and is actively trying to fix it as soon as possible.

  4. monitoring Apr 23, 2025, 06:43 AM UTC

    The team deployed a fix that reduced the database load, and all clusters are running smoothly since then. We are continuing to monitor the situation.

  5. resolved Apr 23, 2025, 07:03 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor February 26, 2025

Degraded Performance of the Workflow Engine Component in Phrase Orchestrator (EU) between February 26, 2025 12:55 PM CET and February 26, 2025 3:27 PM CET

Detected by Pingoru
Feb 26, 2025, 11:55 AM UTC
Resolved
Feb 26, 2025, 11:55 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 27, 2025, 03:54 PM UTC

    Starting at approximately 12:55 PM CET Orchestrator workflows may have experienced delays. The system began recovering at 3:15 PM CET and was deemed fully recovered around 3:27 PM CET with workflow executions returning to normal.

Read the full incident report →

Minor February 20, 2025

Degraded Performance of Translation Center in Phrase Strings (EU) between February 17, 2025 10:30 AM CET and February 17, 2025 02:15 PM CET

Detected by Pingoru
Feb 20, 2025, 10:27 AM UTC
Resolved
Feb 17, 2025, 09:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 20, 2025, 10:27 AM UTC

    There was a performance disruption of Translation Center in Phrase Strings (EU) which affected the Editor's QPS prediction feature. A fix for the issue was deployed.

Read the full incident report →

Minor February 5, 2025

Degraded Performance of the Workflow Engine Component in Phrase Orchestrator (EU) between February 5, 2025 1:01 PM CET and February 5, 2025 4:50 PM CET

Detected by Pingoru
Feb 05, 2025, 01:44 PM UTC
Resolved
Feb 05, 2025, 04:00 PM UTC
Duration
2h 15m
Affected: Legacy Workflow Engine
Timeline · 6 updates
  1. investigating Feb 05, 2025, 01:45 PM UTC

    We are currently investigating an issue with workflow executions.

  2. investigating Feb 05, 2025, 01:50 PM UTC

    Users might currently see delays in workflow executions.

  3. identified Feb 05, 2025, 02:19 PM UTC

    We discovered the issue and are clearing the workflow execution queue. Workflows should be able to run normally again, but their processing might take some time.

  4. monitoring Feb 05, 2025, 02:37 PM UTC

    We are currently monitoring the situation while the workflow execution queue is being cleared.

  5. monitoring Feb 05, 2025, 03:12 PM UTC

    All messages from the queue have been processed. We keep monitoring the situation.

  6. resolved Feb 05, 2025, 04:00 PM UTC

    The workflow engine performance is back to normal.

Read the full incident report →

Minor February 4, 2025

Degraded Performance of API, Connectors, File Processing and Project Management Components in Phrase TMS (EU) between February 4, 2025 1:50 PM CET and February 4, 2025 2:00 PM CET

Detected by Pingoru
Feb 04, 2025, 12:50 PM UTC
Resolved
Feb 04, 2025, 12:50 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 04, 2025, 04:43 PM UTC

    Some users might have experienced issues with job imports and exports and analysis creation between 1:50 PM CET and 2:00 PM CET.

Read the full incident report →

Minor November 27, 2024

Degraded Performance of CAT Web Editor in Phrase TMS (EU) between November 27, 2024 12:43 PM CET and November 27, 2024 01:47 PM CET

Detected by Pingoru
Nov 27, 2024, 12:13 PM UTC
Resolved
Nov 27, 2024, 01:08 PM UTC
Duration
54m
Affected: CAT web editor
Timeline · 3 updates
  1. investigating Nov 27, 2024, 12:13 PM UTC

    Our engineers are currently investigating an issue when accessing CAT Web Editor and receiving error 503.

  2. investigating Nov 27, 2024, 01:06 PM UTC

    The root cause has been identified, and the fix has been successfully deployed. This incident is now fully resolved.

  3. resolved Nov 27, 2024, 01:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 27, 2024

Degraded Performance of CAT Web Editor in Phrase TMS (EU) between November 27, 2024 11:19 AM CET and November 27, 2024 11:59 AM CET

Detected by Pingoru
Nov 27, 2024, 10:48 AM UTC
Resolved
Nov 27, 2024, 11:10 AM UTC
Duration
21m
Affected: CAT web editor
Timeline · 4 updates
  1. investigating Nov 27, 2024, 10:48 AM UTC

    We are currently investigating this issue when accessing CAT Web Editor and receiving error 503.

  2. investigating Nov 27, 2024, 10:51 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 27, 2024, 11:00 AM UTC

    The root cause of the issue has been identified and we are currently working on a fix.

  4. resolved Nov 27, 2024, 11:10 AM UTC

    A fix has been implemented. This incident has been resolved.

Read the full incident report →