Phonecheck incident

Unable to login "Unknown Error Occurred" or "Wrong Mac Address" messages appear

Minor Resolved View vendor source →

Phonecheck experienced a minor incident on October 19, 2022 affecting Mac Desktop and Windows Desktop, lasting 7d 18h. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2022, 08:37 PM UTC
Resolved
Oct 27, 2022, 02:41 PM UTC
Duration
7d 18h
Detected by Pingoru
Oct 19, 2022, 08:37 PM UTC

Affected components

Mac DesktopWindows Desktop

Update timeline

  1. investigating Oct 19, 2022, 08:37 PM UTC

    Our Dev team is looking into this issue once more

  2. monitoring Oct 19, 2022, 09:34 PM UTC

    All users should be able to log in at this time again. We will continue to monitor for the next hour.

  3. resolved Oct 27, 2022, 02:41 PM UTC

    This incident has been resolved.