Phocas Software experienced a minor incident on August 22, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 22, 2024, 12:47 PM UTC
Type: Incident Duration: 10 hours and 43 minutes Affected Components: Phocas Budgets & Forecasts - US, Phocas Budgets & Forecasts - Canada, Phocas Analytics - US, Phocas Analytics - Canada, Phocas Analytics - AU, Phocas Budgets & Forecasts - AU Aug 22, 12:47:08 GMT+0 - Investigating - We are aware of an issue affecting some customer database builds. We are currently investigating this incident. Aug 22, 12:55:20 GMT+0 - Identified - We have identified the root cause of the issue and are working on applying the fix to all affected customers Aug 22, 13:53:45 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result Aug 22, 23:30:24 GMT+0 - Resolved - This incident has been resolved.