Phocas Software incident

Increased Error Rates In Sync and Connectors

Minor Resolved View vendor source →

Phocas Software experienced a minor incident on October 16, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2024, 09:20 PM UTC
Resolved
Oct 16, 2024, 09:20 PM UTC
Duration
—
Detected by Pingoru
Oct 16, 2024, 09:20 PM UTC

Update timeline

  1. resolved Oct 16, 2024, 09:20 PM UTC

    Type: Incident Duration: 7 hours and 10 minutes Affected Components: Phocas Analytics - US Oct 16, 21:20:05 GMT+0 - Identified - We are currently investigating increased error rates in our Sync & Connector processing. Our cloud provider has identified the problem and are working on a fix. Built-in retry functionality is currently helping mitigate the issue. We will continue to monitor and will update when full service is restored. Oct 16, 22:08:16 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 16, 23:09:14 GMT+0 - Monitoring - We are beginning to see initial signs of recovery for the increased error rates. Oct 17, 00:48:18 GMT+0 - Monitoring - We are continuing to monitor error rates, work is ongoing to fully close out the issue. We are not seeing any impact to customer sync or connectors. Oct 17, 04:29:51 GMT+0 - Resolved - We are no longer seeing errors. We will work with our cloud provider to determine root cause and any actions that need to be taken.