Phocas Software incident

Disruption to Database Builds

Minor Resolved View vendor source →

Phocas Software experienced a minor incident on August 22, 2024, lasting 10h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2024, 12:47 PM UTC
Resolved
Aug 22, 2024, 11:30 PM UTC
Duration
10h 43m
Detected by Pingoru
Aug 22, 2024, 12:47 PM UTC

Update timeline

  1. investigating Aug 22, 2024, 12:47 PM UTC

    We are aware of an issue affecting some customer database builds. We are currently investigating this incident..

  2. identified Aug 22, 2024, 12:55 PM UTC

    We have identified the root cause of the issue and are working on applying the fix to all affected customers.

  3. monitoring Aug 22, 2024, 01:53 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Aug 22, 2024, 11:30 PM UTC

    This incident has been resolved..