Phocas Software incident

Increased Error Rates In Sync and Connectors

Minor Resolved View vendor source →

Phocas Software experienced a minor incident on October 16, 2024, lasting 7h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2024, 09:20 PM UTC
Resolved
Oct 17, 2024, 04:29 AM UTC
Duration
7h 9m
Detected by Pingoru
Oct 16, 2024, 09:20 PM UTC

Update timeline

  1. identified Oct 16, 2024, 09:20 PM UTC

    We are currently investigating increased error rates in our Sync & Connector processing. Our cloud provider has identified the problem and are working on a fix. Built-in retry functionality is currently helping mitigate the issue. We will continue to monitor and will update when full service is restored..

  2. identified Oct 16, 2024, 10:08 PM UTC

    We are continuing to work on a fix for this incident..

  3. monitoring Oct 16, 2024, 11:09 PM UTC

    We are beginning to see initial signs of recovery for the increased error rates..

  4. monitoring Oct 17, 2024, 12:48 AM UTC

    We are continuing to monitor error rates, work is ongoing to fully close out the issue. We are not seeing any impact to customer sync or connectors..

  5. resolved Oct 17, 2024, 04:29 AM UTC

    We are no longer seeing errors. We will work with our cloud provider to determine root cause and any actions that need to be taken..