Pharmx incident

Investigating dropped traffic on our service

Minor Resolved View vendor source →

Pharmx experienced a minor incident on September 3, 2026 affecting Gateway API, lasting 4d 8h. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 10:09 PM UTC
Resolved
Sep 08, 2026, 07:01 AM UTC
Duration
4d 8h
Detected by Pingoru
Sep 03, 2026, 10:09 PM UTC

Affected components

Gateway API

Update timeline

  1. investigating Sep 03, 2026, 10:09 PM UTC

    Status: Investigating We are investigating dropped traffic on our service Affected components Gateway API (Degraded performance)

  2. investigating Sep 03, 2026, 10:43 PM UTC

    Status: Investigating Degraded performance of order acknowledgement and invoices, now restored and reprocessed Affected components Gateway API (Operational)

  3. resolved Sep 08, 2026, 07:01 AM UTC

    Status: Resolved Currently functioning as expected Affected components Gateway API (Operational)