Persefoni experienced a critical incident on August 4, 2024 affecting Persefoni Advanced Application and Persefoni Pro Application and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2024, 10:30 PM UTC
We are currently investigating an issue that is causing a service interruption on . Our team is actively investigating and working towards a resolution as a top priority. During this time, you may experience degraded performance or intermittent access to our on service. Please monitor our status page at https://status.persefoni.com for further updates. Thank you for your patience.
- investigating Aug 04, 2024, 10:30 PM UTC
We are continuing to investigate this issue.
- identified Aug 04, 2024, 11:13 PM UTC
We have identified an issue with our API service that is currently affecting our systems. Our team has identified the likely root cause and is working diligently to implement a solution. During this time, you may experience intermittent disruptions or degraded performance while accessing our platform. Please stay tuned to this on our status page at https://status.persefoni.com for further updates. Thank you for your understanding and continued support.
- investigating Aug 04, 2024, 11:20 PM UTC
The API service issue has been successfully resolved. Our team has implemented a solution that has restored functionality to the services. We apologize for any inconvenience caused during the disruption. If you continue to experience any lingering issues or have any concerns, please do not hesitate to reach out to our support team. Thank you again for your cooperation.
- resolved Aug 04, 2024, 11:21 PM UTC
This incident has been resolved.