Perk Box incident

System infrastructure outage

Critical Resolved View vendor source →

Perk Box experienced a critical incident on September 30, 2025 affecting Infrastructure, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 11:25 AM UTC
Resolved
Sep 30, 2025, 02:48 PM UTC
Duration
3h 23m
Detected by Pingoru
Sep 30, 2025, 11:25 AM UTC

Affected components

Infrastructure

Update timeline

  1. investigating Sep 30, 2025, 11:25 AM UTC

    We’re currently experiencing issues caused by recent infra updates. Our team is actively investigating, and these issues are affecting most of our production users.

  2. identified Sep 30, 2025, 01:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 30, 2025, 01:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 30, 2025, 02:48 PM UTC

    This incident has been resolved.