Perk Box incident

Payments are currently not being processed via Barclaycard SmartPay

Major Resolved View vendor source →

Perk Box experienced a major incident on October 31, 2018 affecting Perks, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2018, 10:08 AM UTC
Resolved
Oct 31, 2018, 12:03 PM UTC
Duration
1h 55m
Detected by Pingoru
Oct 31, 2018, 10:08 AM UTC

Affected components

Perks

Update timeline

  1. identified Oct 31, 2018, 10:08 AM UTC

    Barclaycard SmartPay is down and being investigated by their technical team. Currently payments on our Perks platform will not go through. We will post updates here as soon as we have more information from Barclaycard.

  2. monitoring Oct 31, 2018, 11:25 AM UTC

    Barclaycard SmartPay is now back to normal service levels. We expect Barclayscard to confirm that the issue has been closed shortly.

  3. resolved Oct 31, 2018, 12:03 PM UTC

    Barclaycards confirmed that the issue has been resolved. Payments on our Perks platform are now back to normal.