Perk Box experienced a major incident on November 2, 2018 affecting Perks and Celebrations and 1 more component, lasting 5h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 02, 2018, 11:58 AM UTC
We currently facing some issues with our Email service and we are investigating why emails are not being delivered. This includes Welcome emails and Perks redemptions emails.
- identified Nov 02, 2018, 12:23 PM UTC
The Email issue has been identified: our third-party email service provider Salesforce Marketing Cloud is experiencing some issues. We are expecting them to confirm the resolution.
- monitoring Nov 02, 2018, 12:48 PM UTC
Email service is now back up. Salesforce Marketing Cloud has resolved the issue. We are still monitoring if pending emails are correctly being delivered.
- resolved Nov 02, 2018, 05:13 PM UTC
We have retrieved the details of emails that have not been sent during the Salesforce Marketing Cloud downtime and users should receive them shortly if they have not already. All back to normal.