Perk Box incident

Outage on main Web Front-End page

Notice Resolved View vendor source →

Perk Box experienced a notice incident on December 6, 2018 affecting Perks and Celebrations and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2018, 08:55 AM UTC
Resolved
Dec 06, 2018, 11:10 AM UTC
Duration
2h 14m
Detected by Pingoru
Dec 06, 2018, 08:55 AM UTC

Affected components

PerksCelebrationsAdminMedical

Update timeline

  1. investigating Dec 06, 2018, 08:55 AM UTC

    We are currently experiencing some outages on our main Front-End page that will affect all our users. We are currently investigating and updates will come very shortly

  2. monitoring Dec 06, 2018, 09:08 AM UTC

    The issue has been identified: one of the main front-end file format has been corrupted. It is now fixed and all web pages are now showing correctly. We are still going to investigate why this specific file changed.

  3. resolved Dec 06, 2018, 11:10 AM UTC

    This incident has been resolved.