Perk Box experienced a minor incident on March 19, 2019 affecting Medical, lasting 23h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 19, 2019, 10:33 AM UTC
There is currently an issue with the Perkbox Medical app when booking future appointments with ‘Any' doctor selected. If you want to book an appointment for tomorrow or beyond, you need to select the 'female' or 'male' doctor option on the booking form, rather than 'Any' doctor. Appointment booking for today should work as normal. The team are working on this as a matter of urgency and we’ll keep you updated.
- investigating Mar 19, 2019, 03:11 PM UTC
We are continuing to investigate and work on the previous issue, in addition users might also experience loading screens taking longer than usual.
- investigating Mar 19, 2019, 03:36 PM UTC
Our engineers have resolved the issue with slow loading screens, they are continuing to work on a solution for the appointment booking issue.
- resolved Mar 20, 2019, 10:26 AM UTC
This incident has now been resolved.